WASTE & RECYCLING MANAGEMENT PROGRAM
ARM WASTE & RECYCLING MANAGEMENT PROGRAM
I.) Initial Phase: Obtain signed Customer Agreement and LOA
>Collect an invoice representing each location
>Obtain a list of locations (preferably in spreadsheet form)
>Obtain contracts or service-level information readily available to client
This is the only phase that will require your involvement
II.) Setup: Notify All Parties
>Send notification to current hauling companies and verify current situation
>Send information packets to managers and appropriate personnel
>Develop customized database for client reporting & managing
II.) Status Report: Prepare and Submit Current Situation Report to Client
> Provide executive summary showing hauler, service levels, price, contract status, and contract expiration date for each location
Current situation report submitted to client for review
III.) Optimum Solutions: Find Optimum Pricing, Service, and Service Levels
>Prepare bid packages for all locations not “obligated” under a contract
>Evaluate ROI for renegotiating existing contracts
>Discuss service priority and goals with management and on-site personnel
IV.) Findings: Prepare and Submit Savings Report to Client
V.) Execution: New Hauler Contracts, Rates, and Terms
>All new agreements approved and signed by client
>Carefully screened and reviewed by ARM
VI.) Monthly: Monitoring
>Monitor and submit RFP for each location as contracts expire
>Monitor all hauler invoices
>Provide a consolidated invoice to client (if requested)
>Provide customized reporting to client (if requested)
>Continually Evaluate Service (Hauler Performance / Need-based adjustments)
>Conduct a progress evaluation for clients goals.
>Track and monitor savings and other account changes
VII.) Ongoing: Customer service
>Assist with special projects
>Handle all service issues (special pick-ups, missed pick-ups, increases/decreases)
I.) Initial Phase: Obtain signed Customer Agreement and LOA
>Collect an invoice representing each location
>Obtain a list of locations (preferably in spreadsheet form)
>Obtain contracts or service-level information readily available to client
This is the only phase that will require your involvement
II.) Setup: Notify All Parties
>Send notification to current hauling companies and verify current situation
>Send information packets to managers and appropriate personnel
>Develop customized database for client reporting & managing
II.) Status Report: Prepare and Submit Current Situation Report to Client
> Provide executive summary showing hauler, service levels, price, contract status, and contract expiration date for each location
Current situation report submitted to client for review
III.) Optimum Solutions: Find Optimum Pricing, Service, and Service Levels
>Prepare bid packages for all locations not “obligated” under a contract
>Evaluate ROI for renegotiating existing contracts
>Discuss service priority and goals with management and on-site personnel
IV.) Findings: Prepare and Submit Savings Report to Client
V.) Execution: New Hauler Contracts, Rates, and Terms
>All new agreements approved and signed by client
>Carefully screened and reviewed by ARM
VI.) Monthly: Monitoring
>Monitor and submit RFP for each location as contracts expire
>Monitor all hauler invoices
>Provide a consolidated invoice to client (if requested)
>Provide customized reporting to client (if requested)
>Continually Evaluate Service (Hauler Performance / Need-based adjustments)
>Conduct a progress evaluation for clients goals.
>Track and monitor savings and other account changes
VII.) Ongoing: Customer service
>Assist with special projects
>Handle all service issues (special pick-ups, missed pick-ups, increases/decreases)