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WASTE & RECYCLING MANAGEMENT PROGRAM   

ARM WASTE & RECYCLING MANAGEMENT PROGRAM

I.) Initial Phase:  Obtain signed Customer Agreement and LOA
>Collect an invoice representing each location
>Obtain a list of locations (preferably in spreadsheet form)
>Obtain contracts or service-level information readily available to client

This is the only phase that will require your involvement

II.) Setup:  Notify All Parties
>Send notification to current hauling companies and verify current situation
>Send information packets to managers and appropriate personnel
>Develop customized database for client reporting & managing

II.) Status Report:  Prepare and Submit Current Situation Report to Client
> Provide executive summary showing hauler, service levels, price, contract status, and contract expiration date for each location

Current situation report submitted to client for review

III.) Optimum Solutions: Find Optimum Pricing, Service, and Service Levels
>Prepare bid packages for all locations not “obligated” under a contract
>Evaluate ROI for renegotiating existing contracts
>Discuss service priority and goals with management and on-site personnel

IV.) Findings:  Prepare and Submit Savings Report to Client

V.) Execution:  New Hauler Contracts, Rates, and Terms
>All new agreements approved and signed by client
>Carefully screened and reviewed by ARM

VI.) Monthly: Monitoring
 >Monitor and submit RFP for each location as contracts expire
 >Monitor all hauler invoices
 >Provide a consolidated invoice to client (if requested)
 >Provide customized reporting to client (if requested)
 >Continually Evaluate Service (Hauler Performance / Need-based adjustments)
 >Conduct a progress evaluation for clients goals.
 >Track and monitor savings and other account changes

VII.) Ongoing: Customer service
>Assist with special projects
>Handle all service issues (special pick-ups, missed pick-ups, increases/decreases)

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